Refund policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

To start a return please fill in the form here: https://theneatlook.com/a/returns

Please use the label provided by us, in which case postage costs are covered. Should you decide to return via another carrier the postage costs will not be covered by us.

For any further questions you can contact us at info@theneatlook.com or +44 7759 203 951

EXCHANGES

Unfortunately, we are not able to accept exchanges by mail. To exchange an item please return it first and purchase another item.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.