The English Dog

We dispatch all orders Monday to Friday and orders are fulfilled within 2-3 days

On average our orders take 5-10 days to arrive to EU and the UK and 10-15 days to the US.

For more information on delivery, please see our Shipping Policy page.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

To start a return fill in the form here: https://theneatlook.com/a/returns

For any further questions you can contact us at hello@theneatlook.com

EXCHANGES

Unfortunately, we are not able to accept exchanges by mail. To exchange an item please return it first and purchase another item.

Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. 

What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. 

Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.